Healthcare collection that yields results!
Our cutting-edge technology and staff of experienced medical collectors, combined with our patient-first approach, reduces costs and maximizes revenue, all while delivering a positive payment experience.
Find out why leading hospitals, physicians, and clinics trust Cedar Financial with their patient accounts. Get an instant quote today.
Top Challenges in Medical Debt Collection
Everybody needs medical care at some point, sometimes when they are traveling far from home. When treatment isn’t paid for up front, medical providers may have difficulty recovering the costs of providing excellent care to their patients. The usual challenges of settling past-due accounts become more difficult when patients are from a different country, where unfamiliar customs and varying laws can make collection difficult
Logistics
On the simplest level, language barriers and time zone differences can make pursuing payment impractical for medical offices and hospitals attempting first party collections. Cedar Financial is not only licensed to collect anywhere in the United States, but we also have access to a network of nationally licensed debt collectors in over 150 countries. As an ACA International and TCM Group partner, we adhere to the highest ethical, professional and customer service standards in the industry, including HIPAA and FDCPA requirements.
Differing Laws & Customs
Staying in compliance with local, national, and international laws regarding medical debt collection is critical to recovering your funds. Without expert guidance in requirements at the local and national level, costly missteps are common. We’ve spent the last 30 years vetting our powerful network of medical collection agency partners. These local agents are familiar with the language, culture, and laws of your patients for more effective dispute resolution and cross-border medical debt recovery.
Empathetic Communication
Medical bills are often sudden and unexpected, hitting people at low points in their lives. Aggressive, impersonal collections tactics can alienate your patients and complicate recovery efforts. At Cedar Financial, we believe a human approach gets better results—and patients agree! By treating every person with dignity and respect, we build a relationship of trust, making it more likely that patients will pay when they have the means. Our skilled medical bill collectors understand the ins and outs of complex medical billing processes. We guide your patients along their journey to payment by educating them about their bills, removing potential insurance obstacles, and providing options for easy payment.
Updated Methods
Traditional collection methods can fail to connect with modern consumers, who don’t like talking on the phone and don’t always respond to mail. Cedar Financial uses a compliant, omnichannel approach to reach patients the way they prefer. With easy self-service options, patients can pay on their own time, or contact us on their channel of choice for extra support. We also give you the tools you need to stay informed, with 24/7 access to real-time status updates, reports and collection notes through our secure online portal and client relations reps.
U.S. and International Litigation
At Cedar Financial, our goal is to resolve your accounts as quickly and amicably as possible. Our efforts on your behalf emphasize problem-solving to determine the best path to resolving past-due balances and finding the most cost-effective solutions for recovery. However, sometimes litigation is unavoidable in order to collect what is legally owed to you. When legal action is indicated, Cedar Financial is committed to ensuring minimal risk and maximum recovery for each legal file.
File Vetting Process
We understand that cost is a huge concern in undertaking legal action. Before we move forward with legal action, Cedar Financial undertakes a thorough review to determine the potential risks and rewards. This includes conducting asset checks, reviewing credit reports, and considering available post-judgment recovery strategies. We will only recommend litigation if we believe that your file is collectable. If your file is approved for litigation, we’ll provide low-cost options to keep your expenses low and recovery high.
Attorney Network
Successful legal strategy requires having the best debt collection lawyer on the job. Cedar Financial saves you the time-consuming hassle of attempting to locate and vet attorneys on your own in each jurisdiction where you have claims. We maintain a network of top debt collection attorneys around the globe, ensuring that we can effortlessly transfer your accounts from collection to litigation when necessary. All files are managed in-house so you get the benefit of top-notch representation in your debtor’s jurisdiction without having to deal with someone new.
End-to-End Case Management
Obtaining a judgment on your behalf is not the end of a successful legal effort—enforcing it is. Cedar Financial’s in-house legal collections team is dedicated to enforcing your judgment against the debtor’s assets. We handle new asset discovery, continuous enforcement measures, and judgment renewals so that you have a better chance of receiving your money.
Local Experts
We offer on-the-ground representatives in your patient’s location who understand the practices that work to support full recovery of your funds.
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FAQs About Medical Debt Collection
We are familiar with local laws and customs and employ a number of different divisions to connect you to the right debt collection service so you can recover your debt quickly.
For pre-legal services, we work on a “no collection – no fee” basis, so you will only pay when your funds are recovered. For legal services, we offer low-cost options.
We have no minimum value or volume that is required to place accounts.
We service medical debt collection such as self-pay, co-payments, co-insurance, deductibles, health insurance, and third-party liability.
Normal debt collection proceedings can take up to one year.
We start with an initial investigation into the debtor’s registration and credit information. Phone calls, demand letters, emails and sometimes faxes are then sent out. If the debt is disputed, we request proof from the debtor to send to the creditor. If the debtor cannot be contacted, our Tracing Center will carry out an address and phone search. We also request a face-to-face meeting, if necessary. If all efforts do not lead to payment, we may suggest a legal filing.
With a few exceptions around the globe we don’t provide field services for healthcare accounts.
Yes, of course. We need all the relevant documents about the case, which includes any invoices, the debtor’s information and other supporting documents.
Yes. In the event all amicable efforts are exhausted, our in-house legal team will conduct a thorough review of the file to determine collectability in litigation. If the file qualifies and you approve, we will work with the local attorney in your debtor’s jurisdiction to file suit and pursue the claim, including asset location, arbitration, trial representation, obtainment of a judgment and post-judgment enforcement.
Yes, but they must be included in the contract and permissible by law.
* The information provided on this website does not, and is not intended to, constitute legal advice; instead, all information, content, and materials available on this site are for general informational purposes only.
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Leader in Medical Debt Recovery
We value your business and will guarantee our performance. Cedar Financial is committed to achieve highest recovery of your lost dollars in the fastest time possible. Every claim placement Cedar Financial will: